Refunds, Exchange, Return Policy

1. How to return?

E-mail us at info@jenchihair.com and let us know your order NO.. We will then provide you with instructions and a return address to ship your item back. Please make sure Merchandise is unused and in original state, opened merchandise will not be refunded.
Note: we highly recommend to ship your item via a trackable shipping option, as that can greatly expedite the process.

2. What's the return period?

We will provide a refund on unopened hair extensions within industry leading 30 days of the date that you receive your hair extensions.

3. Why don't you accept opened items' return?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone -- other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. Do I have to pay for shipping fee of my return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

5. When will I receive my refund?

A full refund will be provided after we have received the hair extension, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

Contact us

Email : info@jenchihair.com
Working Hour : 9.00AM - 6.00PM
WhatsApp : 904 763 3595
Telephone：+1‪(904)763-3595